Hire Terms and Conditions

Version date: 29 May 2026

These Hire Terms and Conditions apply to the hire of tools, equipment, accessories and related items from Evolution Electronics & Electrical Limited, company number 08408611, trading as Pro Tool Hire.

Our standard hire service is customer collection from, and customer return to, our shop:

Pro Tool Hire
398 Harrow Road
London W9 2HU

Delivery, return collection, loading assistance, collection from a non-shop location and any other non-standard services apply only if we offer or agree them for your Booking.

You will be asked to accept these Terms before placing a Booking. By placing a Booking, collecting Equipment, accepting any Optional Service, or using Equipment supplied by us, you agree to these Terms.

These Terms are intended for short-term hire only. We do not offer consumer credit, hire-purchase, instalment payment, buy-now-pay-later, deferred payment or long-term consumer hire through the website.

Nothing in these Terms affects any rights you have by law.

1. Documents That Apply to Your Hire

These Terms should be read together with:

• the Booking Confirmation;
• any product page, checkout information or hire schedule applying to the Equipment;
• our Consumer Cancellation Policy, where you are a Consumer;
• our Consumer Refund and Deposit Policy, where you are a Consumer;
• our Consumer Collection, Return and Delivery Policy, where you are a Consumer;
• our Consumer ID, Age, Address and Fraud Checks Notice, where you are a Consumer;
• our Privacy Policy;
• our Cookie Policy; and
• any product-specific safety instructions, manuals, labels, warnings or notices supplied with the Equipment.

If you are a Consumer and there is a conflict between these Terms and a Consumer policy that applies to your Booking, the wording that gives you the greater legal protection will apply, unless a mandatory legal requirement or product-specific safety requirement requires otherwise.

Any exception to these Terms must be agreed by us in writing, unless these Terms, the Booking Confirmation or applicable law provide otherwise.

2. Hire Schedule and Booking Details

Each hire is governed by these Terms together with the Booking Confirmation and any product-specific requirements shown before checkout or supplied with the Equipment.

The Booking Confirmation, product page, checkout page or hire schedule may specify:

• the Equipment hired;
• asset number or serial number, where applicable;
• included accessories;
• excluded accessories or consumables;
• Hire Period start date and time;
• Hire Period end date and time;
• return deadline;
• customer collection and customer return arrangements;
• any Optional Services;
• hire charges;
• VAT treatment;
• Deposit or Pre-authorisation amount;
• late-return charges;
• cleaning charges or charging basis, where applicable;
• Optional Service charges, where applicable;
• failed delivery, failed return collection or failed-visit charges, where applicable;
• replacement value or maximum loss charge, where shown;
• usage restrictions;
• competency, age, identity or certification requirements;
• required personal protective equipment or safety requirements;
• whether the hire is Consumer or Trade Customer hire; and
• any product-specific restrictions or conditions.

You must check the Booking Confirmation carefully and tell us promptly if anything is incorrect.

Where a charge, restriction or requirement is stated to apply only if shown before checkout or in the Booking Confirmation, it will not apply unless it has been shown or agreed in that way.

The Booking Confirmation records the hire details accepted or agreed between you and us. It does not remove any rights you have by law.

3. Order of Priority

If there is any inconsistency between these Terms, the Booking Confirmation, product-specific instructions or any policy referred to in these Terms, the following order will apply unless stated otherwise:

1. any mandatory legal requirement;
2. product-specific safety instructions, restrictions, labels, manuals or recall notices, but only in relation to safe use, restrictions, warnings, inspection, return, withdrawal from use or safety-related handling;
3. the Booking Confirmation;
4. these Terms;
5. our other policies.

Nothing in these Terms reduces any statutory rights that cannot lawfully be excluded or restricted.

For Consumers, this order of priority does not reduce any protection given by an applicable Consumer policy or by law.

4. Definitions

In these Terms:

“we”, “us” or “our” means Evolution Electronics & Electrical Limited, company number 08408611, trading as Pro Tool Hire.

“you” or “your” means the person, business or organisation hiring Equipment from us.

“Consumer” means a customer hiring Equipment mainly for personal, domestic or household use.

“Trade Customer” means a customer hiring Equipment for business, trade, professional, commercial, charitable, public-sector or organisational use.

“Equipment” means any tool, machine, item, accessory, battery, charger, cable, case, attachment, component, instruction pack or other item supplied by us under a hire booking.

“Hire Period” means the agreed period for which the Equipment is hired, as stated in the Booking Confirmation.

“Booking” means a request or order to hire Equipment.

“Booking Confirmation” means the confirmation we send to you confirming that a Booking has been accepted.

“Deposit” means any amount paid or held as security in connection with the hire.

“Pre-authorisation” means a temporary hold or authorisation placed on a payment card or payment method as security for charges that may become due under the hire contract.

“Optional Services” means delivery, return collection, loading assistance, collection from a non-shop location, or any other non-standard service beyond standard customer collection from, and customer return to, our Shop, where we offer or agree that service for your Booking.

“Fair Wear and Tear” means ordinary and reasonable wear resulting from proper use of the Equipment in accordance with the instructions supplied. It does not include misuse, impact damage, water damage, contamination, missing parts, broken accessories, cut cables, damaged batteries, damaged chargers, unauthorised modification, use with incorrect accessories or consumables, or failure to return Equipment complete and in the condition required by these Terms.

“Return Issue” means Equipment returned late, incomplete, damaged, dirty beyond ordinary use, wet where this creates risk or requires drying or inspection, contaminated, modified, substituted, missing accessories, unsafe to inspect, or otherwise not returned in the condition required by these Terms.

“Loss” includes Equipment or accessories being lost, stolen, not returned, abandoned, seized, confiscated, destroyed, damaged beyond economic repair, substituted with another item, or otherwise unavailable for return to us.

“Authorised Representative” means a person you authorise to collect, receive, return or deal with Equipment on your behalf.

“Competent” means having the necessary knowledge, training, experience, instruction and physical ability to use the Equipment safely for the intended task.

“Shop” means our collection and return location at Pro Tool Hire, 398 Harrow Road, London W9 2HU, or any replacement location we notify to you before the Booking is confirmed.

5. Consumer and Trade Customers

When placing a Booking, you must tell us whether you are hiring as:

• a Consumer; or
• a Trade Customer.

If you hire Equipment wholly or mainly for business, trade, professional, commercial, charitable, public-sector or organisational purposes, you must book as a Trade Customer.

If you book as a Consumer but the hire is wholly or mainly for business, trade, professional, commercial, charitable, public-sector or organisational purposes, you may not be entitled to consumer protections that apply only to Consumers. Equally, nothing in these Terms removes any consumer rights where you are legally entitled to them.

You must provide accurate information when placing a Booking.

You are responsible for the acts and omissions of any Authorised Representative in connection with the hire as if they were your own, except where this would be unlawful or where the loss is caused by our breach of contract, negligence or failure to meet our legal obligations.

6. Booking Acceptance and Contract Formation

Most website Bookings are accepted when we issue a Booking Confirmation after checkout.

For some Equipment or Bookings, we may state before checkout that manual approval is required. Where manual approval is required, your Booking is a request until we approve it and send you a Booking Confirmation.

A contract is formed when we issue a Booking Confirmation by email, text message, customer account notification or other written confirmation.

Taking payment, sending an automatic receipt or placing a Pre-authorisation does not by itself mean that we have accepted a Booking where manual approval has been clearly stated before checkout.

Before Equipment is supplied, we may refuse, cancel or place a Booking on manual review where:

• Equipment is unavailable;
• payment or Deposit requirements are not met;
• identity, address, age or fraud-prevention checks are not completed;
• the Booking appears inconsistent or gives us reasonable concern;
• the Equipment is unsuitable for automatic hire;
• an Optional Service is requested but is not available, not suitable, or outside any stated service area;
• the proposed use appears unsafe, unlawful or unsuitable;
• the proposed collection or transport method appears unsafe or unsuitable; or
• we reasonably consider it necessary for safety, legal, compliance, availability, maintenance, inspection or fraud-prevention reasons.

If we refuse or cancel a Booking before Equipment is supplied, we will refund any hire charges paid for Equipment not supplied, unless charges are properly due under these Terms, the Booking Confirmation or another applicable policy.

Where you are a Consumer, we will exercise these rights reasonably and will not refuse or cancel a Booking for an arbitrary reason.

7. Equipment Ownership, Customer Information and Restrictions

The Equipment is hired to you for temporary use only. Ownership of the Equipment remains with us at all times.

You must ensure that all information you provide in connection with a Booking is accurate, complete and not misleading. We may rely on that information when deciding whether to accept a Booking, what Equipment to supply, and whether any restrictions, checks, charges or collection arrangements apply.

You must notify us promptly if any information you have provided changes before or during the Hire Period.

You must not:

• sell, lend, sub-hire, pledge, transfer, abandon or dispose of the Equipment;
• remove or obscure asset labels, serial numbers, inspection labels or safety notices;
• modify, alter, dismantle or repair the Equipment without our written permission;
• use the Equipment for any unlawful, unsafe or prohibited purpose;
• allow the Equipment to be used by anyone who is not Competent to use it safely; or
• allow the Equipment to leave the United Kingdom without our written permission.

You must return the same Equipment and all accessories supplied at the end of the Hire Period. Where an asset number, serial number or other identifier has been recorded, you must return the same asset-numbered or serial-numbered item. Returning a different item, substitute item, counterfeit item, incomplete item or materially altered item is not a valid return unless we have agreed it in writing.

8. Hire Period, Extensions and Maximum Duration

The Hire Period will be stated during the Booking process and in the Booking Confirmation.

The maximum Hire Period available through our website is less than three months.

Extensions are not automatic. Any extension must be requested before the Hire Period expires and must be approved by us. We may refuse an extension for reasons connected with availability, payment, safety, inspection requirements, product restrictions, customer history, or the maximum permitted Hire Period.

You must not continue using the Equipment after the Hire Period has expired unless we have confirmed an extension.

References to working days mean Monday to Friday excluding bank holidays in England and Wales.

Our business hours, collection times and return times are shown on our website or in the Booking Confirmation.

For shop collection and return bookings, returns must be made during our published opening hours. If the agreed return deadline falls outside our opening hours, the Booking Confirmation will state the applicable return deadline. If no specific return time is stated, Equipment must be returned before close of business on the agreed return date.

9. Prices, Payment, Deposits and Pre-authorisations

Hire charges must be paid before the hire begins unless we agree otherwise in writing.

We do not offer credit accounts, buy-now-pay-later, instalments, deferred payment, hire-purchase or consumer credit arrangements.

We may withhold release of Equipment until payment, Deposit, Pre-authorisation, identity checks and any manual approval requirements are completed.

Prices will state whether VAT is included or excluded. Unless stated otherwise, prices shown to Consumers are inclusive of VAT. Trade Customer prices may be shown exclusive of VAT, with VAT added where applicable.

We may require a Deposit or payment Pre-authorisation before Equipment is released or made available for customer collection.

For Consumers, Deposits, Pre-authorisations, deductions, evidence and refund timing are explained in more detail in our Consumer Refund and Deposit Policy.

A Deposit or Pre-authorisation is held as security for:

• return of the Equipment;
• return of all accessories supplied;
• unpaid hire charges;
• late-return charges;
• loss or theft;
• damage;
• missing accessories;
• cleaning;
• failed delivery, failed return collection or failed-visit charges where properly due for an Optional Service; and
• other charges properly due under the hire contract.

A Deposit or Pre-authorisation is security only. It is not a cap on your liability unless we expressly state otherwise in writing.

If sums properly due under these Terms exceed any Deposit or Pre-authorisation, we may ask you to pay the balance separately. We will explain the reason for any additional amount claimed and, where reasonable, provide supporting evidence.

Deposits are reviewed after the Equipment has been returned and inspected. We may make evidence-based deductions where sums are properly due under these Terms.

We will not make deductions for Fair Wear and Tear.

If we propose to make a deduction, we will explain the reason and, where reasonable, provide supporting evidence such as inspection notes, photographs, accessory records, cleaning records, repair costs, replacement costs or other relevant information.

If no deduction is due, we will instruct release or refund of the Deposit, or release or cancellation of any Pre-authorisation, within 5 working days after any required return inspection or cancellation review. Payment-provider and card-issuer processing times may vary.

If there is a dispute, missing Equipment, suspected damage, suspected contamination, non-return, payment failure, or ongoing investigation, we may delay release or refund of the amount reasonably connected with the issue while it is investigated. Where practicable, we will release or refund any undisputed balance.

We do not provide damage waiver, theft waiver, loss waiver or insurance for your benefit unless expressly stated in the Booking Confirmation.

10. Availability, Pricing Errors and Substitution

Availability is not guaranteed until we issue a Booking Confirmation.

We may correct obvious pricing, availability or description errors before accepting a Booking.

If we discover an obvious pricing, availability or description error after accepting a Booking, we will contact you promptly. Where the error is material, we may give you the option to proceed on corrected terms or cancel for a full refund of sums paid for Equipment not supplied. We will not require you to proceed on corrected terms without your agreement.

Where a specific item, model or asset is unavailable, we may offer a suitable alternative. A suitable alternative means Equipment that performs substantially the same function and is not materially higher-risk or materially less suitable for the stated purpose.

We will not supply a materially different or higher-risk substitute without your agreement.

Any substitute Equipment will be checked before it is supplied.

You may reject a materially different substitute. If no suitable substitute is available, we may cancel the Booking and refund sums paid for Equipment not supplied, subject to any charges properly due under these Terms or another applicable policy.

11. Condition on Supply

We will take reasonable steps to ensure that Equipment is supplied in safe working order, properly checked, and with any accessories, guards, instructions or safety information that are required for the agreed hire or stated as included in the Booking Confirmation.

We may record the condition of Equipment before release using photographs, inspection records, test records, accessory lists, serial numbers, asset tags or other evidence.

You must notify us as soon as reasonably possible, and before using the Equipment where practicable, if any Equipment or accessory appears missing, damaged, dirty, unsafe, incomplete or materially different from the Booking Confirmation.

Your obligations under these Terms do not reduce our legal duties in relation to the condition, safety or supply of Equipment.

12. Customer Collection, Customer Return and Optional Services

Our standard hire service is customer collection from, and customer return to, our Shop.

Customer collection from our Shop is included in the hire price. Customer return to our Shop is included in the hire price.

Optional Services apply only where we offer or agree them for your Booking. If an Optional Service applies, the relevant arrangements, charges, restrictions and failed-visit charges will be shown before checkout, in the Booking Confirmation, or otherwise agreed with you.

12.1 Customer Collection

For customer collection bookings, handover occurs when Equipment is physically collected by you or your Authorised Representative.

The Hire Period may start at the agreed start time if the Equipment has been made available for collection in accordance with the Booking Confirmation, even if physical handover takes place later for reasons within your control. Where this applies to a Consumer customer collection booking, it will be shown clearly before checkout and in the Booking Confirmation.

You or your Authorised Representative must complete any required identity, payment, Deposit, Pre-authorisation and manual approval requirements before Equipment is released.

We may require signature, proof of identity, proof of address, age verification or other checks before releasing Equipment.

You are responsible for transporting Equipment safely and lawfully after customer collection. You must ensure Equipment is secured during transport and protected from theft, damage, weather and misuse.

We may refuse release if we reasonably consider the proposed collection, transport method, vehicle, intended user or intended use unsafe, unsuitable, unlawful or likely to damage the Equipment.

If we provide loading assistance, you remain responsible for ensuring that your vehicle is suitable and that the Equipment can be lawfully and safely loaded, secured and transported. We may refuse loading assistance where we reasonably consider it unsafe, unsuitable or likely to damage the Equipment, your vehicle, our staff or any person.

12.2 Customer Return

For customer return bookings, Equipment must be returned to our Shop by the agreed return date and time.

You must return Equipment to our staff during our opening hours unless we expressly agree another return method in writing.

You must not leave Equipment outside, near, beside or inside the premises without handover to our staff. Equipment left unattended remains your responsibility until we have received and checked it.

Return does not prevent us from inspecting the Equipment or making any deduction or charge properly due under these Terms.

12.3 Delivery, If It Applies

If delivery applies to your Booking, handover occurs when Equipment is delivered to the agreed delivery point and received by you or your Authorised Representative.

Delivery will be subject to availability, booking acceptance, payment, identity checks, delivery-slot availability, service area restrictions and any product-specific restrictions.

Unless stated otherwise before checkout or in the Booking Confirmation, delivery is to the address entrance or another safe accessible point agreed by us. Delivery does not include installation, assembly, or carrying Equipment to a specific room, use area, upper floor, basement, roof space or other location unless that service is expressly agreed as part of your Booking.

You must ensure that you or your Authorised Representative is available at the agreed delivery time and that access is safe and suitable.

We may refuse delivery if:

• you or your Authorised Representative is not present where required;
• identity or age checks cannot be completed;
• payment, Deposit or Pre-authorisation requirements have not been met;
• access is unsafe or unsuitable;
• the delivery location is outside our service area;
• the delivery address does not match the approved Booking requirements; or
• we reasonably consider delivery unsafe or unsuitable.

We do not provide unattended delivery for high-value or identity-check-required Equipment unless we expressly agree otherwise in writing.

If delivery fails because of an issue within your control, a failed delivery charge may apply where the amount or charging basis was shown before checkout, in the Booking Confirmation, or otherwise agreed with you.

12.4 Return Collection, If It Applies

If return collection applies to your Booking, you must make the Equipment available for collection at the agreed address, date and time.

You must ensure that the Equipment is complete, safe to handle, not contaminated or hazardous, and ready for collection.

You remain responsible for the Equipment until it has been collected by us in accordance with the agreed return collection process.

If return collection fails because of an issue within your control, a failed return collection charge may apply where the amount or charging basis was shown before checkout, in the Booking Confirmation, or otherwise agreed with you.

If we fail to attend an agreed return collection without your fault, your responsibility for the Equipment will continue only to the extent that you fail to take reasonable care of it pending rearranged collection.

Where you are a Consumer, our Consumer Collection, Return and Delivery Policy gives more detail and applies to customer collection, customer return and any Optional Services.

13. Customer Responsibility During Hire

You are responsible for the Equipment and accessories from handover until they are returned to us or collected by us in accordance with these Terms.

This does not make you responsible for loss, damage or failure caused by our breach of contract, negligence, inherent fault, or failure to meet our legal obligations.

You must take reasonable care of the Equipment and protect it from:

• loss;
• theft;
• damage;
• misuse;
• weather damage;
• water ingress;
• contamination;
• unauthorised use;
• unsafe storage;
• insecure transport; and
• use outside the instructions supplied.

You must store the Equipment securely when not in use. You must not leave high-value or portable Equipment unattended or unsecured.

You must notify us promptly if Equipment is lost, stolen, damaged, defective, contaminated, unsafe or involved in an accident or incident.

14. Safe Use, Competence and Instructions

You must read and follow all instructions, manuals, warnings, labels and safety information supplied with the Equipment.

You must carry out reasonable pre-use checks before using the Equipment.

You must not use Equipment if it appears:

• damaged;
• incomplete;
• unsafe;
• faulty;
• contaminated;
• wet where this creates electrical risk;
• overheating;
• sparking;
• leaking;
• abnormal in operation;
• missing safety guards or accessories; or
• otherwise unsuitable for use.

You must stop using the Equipment immediately if you suspect any fault, damage, defect or safety concern.

You must not remove guards, safety devices, labels, inspection tags, warnings or asset identification labels.

You are responsible for using appropriate personal protective equipment and for ensuring that the Equipment is used only for its intended purpose and in a safe, lawful and suitable environment.

Where Equipment requires a trained, certified, licensed or otherwise Competent operator, you must ensure that only such a person uses it. We may require evidence of competence before release.

Where Equipment creates noise or vibration, you are responsible for managing exposure and complying with applicable health-and-safety duties where applicable.

15. Equipment-Specific Restrictions, Training and Prohibited Uses

Some Equipment may be subject to additional restrictions, including minimum age, competency requirements, proof of certification, maximum usage time, indoor/outdoor restrictions, prohibited materials, required accessories, required personal protective equipment, transport restrictions, cleaning requirements, or limits on Optional Services.

These restrictions will apply where shown on the product page, during checkout, in the Booking Confirmation, or supplied with the Equipment.

Unless expressly stated in the Booking Confirmation, hire does not include training, supervision, installation, assembly, site assessment, risk assessment or operator services.

You are responsible for assembly, installation, connection, operation and dismantling in accordance with the instructions supplied, unless the Booking Confirmation expressly states that we will provide those services.

You must not use Equipment:

• underground, underwater, offshore, outside the United Kingdom, or for work at height unless the Equipment is designed and suitable for that use and any required approval, training or safety measures are in place;
• on asbestos or hazardous materials unless legally permitted and Competent;
• in explosive, flammable or dangerous atmospheres unless specifically rated for that use;
• beyond manufacturer limits;
• for demolition, lifting, towing, cutting, grinding or drilling tasks for which the Equipment is not designed;
• with unauthorised accessories, fuels, batteries, chargers or consumables; or
• in breach of any law, regulation, permit, site rule or safety requirement.

You are responsible for ensuring that your use of the Equipment complies with all applicable laws, regulations, permits, licences, site rules, health-and-safety duties where applicable, environmental requirements and manufacturer instructions.

You must not use Equipment in a way that causes unlawful pollution, discharge, contamination, nuisance or environmental harm.

16. Electrical Equipment, Batteries and Chargers

Where Equipment is electrical, battery-powered, or supplied with batteries or chargers, you must follow all electrical safety instructions supplied.

You must not use electrical Equipment if it is wet, damaged, sparking, overheating, giving off unusual smells, making abnormal noises, tripping power supplies, or otherwise appears unsafe.

You must not use damaged, swollen, leaking, cracked, wet or contaminated batteries or chargers.

You must use only batteries and chargers supplied or approved for use with the Equipment. You must not use incompatible, counterfeit, modified or damaged batteries or chargers.

You must charge batteries only in a suitable, dry, ventilated location away from combustible materials and in accordance with the instructions supplied.

You must stop using and charging batteries immediately if you suspect damage, overheating, swelling, smoke, smell, leakage or abnormal operation.

17. Dust, Cutting, Drilling and Hazardous Materials

Some Equipment may create dust, debris, vibration, noise or other hazards.

You must not use Equipment to cut, drill, sand, break, scrape, disturb or remove materials that you know or suspect may contain asbestos or other hazardous substances, unless you are legally permitted, properly trained and Competent to do so and the Equipment is specifically suitable for that use.

You must check for hidden pipes, cables, gas lines, electrical services, structural elements and other hazards before cutting, drilling, breaking, fixing or carrying out similar work.

If you encounter suspect materials, hidden services, unsafe conditions or unexpected hazards, you must stop work immediately and seek appropriate advice.

You are responsible for using appropriate dust control, extraction, ventilation and personal protective equipment where required.

We do not provide site-specific risk assessments or advice on whether a particular task, surface, material or environment is safe for use with the Equipment.

18. Blades, Bits, Consumables and Accessories

The Booking will state what accessories are included with the Equipment.

Unless stated otherwise, blades, drill bits, sanding sheets, cutting discs, consumables, detergents, chemicals, fuels, oils and personal protective equipment are not included.

You must use only suitable accessories and consumables compatible with the Equipment and the intended task.

You must not fit or use damaged, incompatible, expired, incorrect, unsafe or unauthorised accessories.

Where age-restricted or controlled accessories are supplied or sold, we may require age verification and may refuse release. This may include, where applicable, blades, cutting discs, knives, fuels, chemicals or other items subject to age, safety or legal restrictions.

Where Equipment requires fuel, oil, water, detergent or other fluids, you must use only the type specified by us or the manufacturer. You may be liable for damage caused by incorrect, contaminated or unsuitable fuel, oil, water, detergent or fluids.

19. Product Information and Suitability

Product descriptions, images, specifications and availability information are provided to help you select Equipment.

You are responsible for considering whether the Equipment is suitable for your intended use based on the information available to you, the product information we provide, and any professional advice you obtain.

Any general information we provide about Equipment is general product guidance only. Unless we expressly agree otherwise in writing, it is not site-specific, project-specific, structural, electrical, environmental, asbestos, planning, building-control, engineering or health-and-safety advice.

We are not responsible for assessing site-specific suitability unless we expressly agree to do so in writing.

Nothing in this section excludes liability for information or advice we provide where it would be unlawful to do so.

You should seek competent professional advice where needed.

Images are illustrative unless stated otherwise. Accessories shown in images are included only if stated in the Booking or product description.

20. Return of Equipment

You must return the Equipment by the agreed return date and time, unless we have approved an extension.

The Booking Confirmation will state the return date and time. Unless stated otherwise, Equipment must be returned during our business hours to our Shop.

Equipment must be returned:

• complete;
• clean;
• dry, where required for electrical safety;
• with all accessories supplied;
• in substantially the same condition as supplied, Fair Wear and Tear excepted;
• free from contamination; and
• suitable for inspection.

For these purposes, “clean” means free from excessive dirt, dust, debris, residue, chemicals, biological matter, hazardous substances or other contamination beyond ordinary use for the Equipment type.

Product-specific return standards may apply where shown before checkout, in the Booking Confirmation, or supplied with the Equipment.

Equipment must be returned to our staff during our opening hours unless we expressly agree another return method in writing.

You must not leave Equipment outside, near, beside or inside the premises without handover to our staff. Equipment left unattended remains your responsibility until we have received and checked it.

You remain responsible for the Equipment until it has been returned to us or collected by us in accordance with the agreed process.

Any Deposit or Pre-authorisation will be reviewed after the Equipment has been returned and inspected.

21. Late Return, Non-Return and Recovery Cooperation

If you do not return Equipment by the agreed return date and time, late-return charges may apply.

Late-return charges will be calculated by reference to the hire charges that would have applied if the additional period of hire had been booked in advance for the same Equipment, unless a different late-return rate or charging basis is shown before checkout or in the Booking Confirmation.

For example, if the Equipment is returned one day late, the additional charge will usually reflect the applicable one-day hire charge for that Equipment. If the Equipment is returned for a longer additional period, the charge may reflect the applicable hire rate for that longer period, where such a rate is available for the Equipment.

Late-return charges apply for each day or part-day after the agreed return time until the Equipment is returned, collected by us where return collection applies, or treated by us as lost or not returned.

Late-return charges are intended to reflect continued unauthorised hire after the agreed return time. They do not give you a right to keep the Equipment beyond the agreed Hire Period, do not guarantee that an extension would have been approved, and do not limit any other sums properly due under these Terms.

Any standard grace period or reduced late-return charge will be shown before checkout. We may also apply a discretionary grace period or reduced charge in individual cases.

If Equipment is not returned when due, you must cooperate with reasonable lawful arrangements for us to recover or collect Equipment. Where lawful and with reasonable notice where practicable, you authorise us to collect Equipment from premises or a site where you have authority to grant access. We will not enter private premises without lawful authority or permission.

If Equipment remains unreturned after the non-return period shown in the Booking Confirmation, or if no period is shown, 7 days after the due return date, and you have not agreed an extension or return arrangement with us, we may treat the Equipment as not returned or lost and charge sums properly due under these Terms, based on reasonable evidence, without affecting our right to require return of the Equipment.

You must not obstruct lawful recovery of Equipment. If you are a Trade Customer, you are responsible for ensuring that site managers, contractors or occupiers are informed of our collection rights where you have arranged for Equipment to be used or stored at their premises.

22. Loss, Theft, Damage, Cleaning and Missing Accessories

You may be liable for reasonable charges where Equipment or accessories are:

• lost;
• stolen;
• damaged;
• returned incomplete;
• returned unclean;
• returned wet or contaminated;
• returned late;
• modified without permission;
• substituted with another item;
• used contrary to instructions; or
• otherwise subject to a Return Issue.

You will not be charged for Fair Wear and Tear.

For Consumers, deductions and charges are explained in more detail in our Consumer Refund and Deposit Policy.

Charges may include, where reasonably incurred:

• repair cost;
• replacement parts;
• labour;
• cleaning or decontamination;
• inspection or testing;
• manufacturer or specialist contractor charges;
• reasonable collection, return or recovery costs caused by non-return, failed return, failed return collection, loss, theft or another issue within your control;
• replacement cost where repair is not economical; and
• missing accessory replacement cost.

For Trade Customers, charges may also include reasonable loss of hire income where Equipment cannot be hired because of late return, loss, damage or contamination, provided such loss is reasonably foreseeable, proportionate and evidenced.

Where we charge for damage, cleaning, missing accessories, loss or other issues, we will base charges on reasonable evidence, which may include inspection records, dispatch records, return records, photographs, accessory lists, repair costs, replacement costs, cleaning costs, contractor invoices or reasonable internal cost records.

Where Equipment is lost, stolen or damaged beyond economic repair, you may be liable up to the reasonable replacement cost of the Equipment and accessories, subject to applicable law and any agreed limitations.

Any replacement value shown in the Booking Confirmation is not a purchase price and does not give you any right to keep the Equipment. It may be used to calculate potential liability if Equipment is lost, stolen, not returned, substituted, or damaged beyond economic repair.

The amount charged may be less than the replacement value where appropriate, taking into account the age, condition and availability of equivalent Equipment and the circumstances of the loss or damage.

You must notify us promptly if Equipment is lost or stolen. You must provide reasonable information and cooperation, including any crime reference number where applicable.

23. Wet, Dirty or Contaminated Equipment

You must not return Equipment in a wet, contaminated or hazardous condition without notifying us first.

You must tell us before return if Equipment may be contaminated with hazardous substances, biological material, chemicals, sewage, asbestos-related material, fuel, oil or other substances requiring special handling.

If Equipment is returned wet, contaminated or suspected to be contaminated, we may delay inspection, testing, refund or release of any Deposit until it is safe to inspect.

You may be liable for reasonable cleaning, drying, decontamination, inspection, repair or replacement costs where contamination, misuse, water ingress or unsafe return condition is not due to Fair Wear and Tear or inherent fault.

Electrical Equipment must not be tested, charged or used while wet or suspected to be unsafe.

24. Faulty, Unsafe or Recalled Equipment

If Equipment appears faulty, damaged, unsafe, incomplete, overheating, sparking, leaking, abnormal in operation or otherwise unsuitable for use, you must stop using it immediately and contact us.

You must not attempt to repair, modify or continue using faulty or unsafe Equipment unless we have confirmed in writing that it is safe to do so.

Depending on the circumstances, we may arrange inspection, replacement, repair, return, refund or another appropriate remedy. Where Equipment is faulty or not supplied as required by law, we will provide any remedy required by applicable law.

If we notify you of a product recall, urgent safety notice or instruction to stop using Equipment, you must stop using the Equipment immediately and follow our reasonable instructions for isolation, return, inspection, replacement or collection where collection applies.

You must cooperate with us in investigating faults, defects, accidents, incidents, damage or safety concerns.

Nothing in these Terms reduces your statutory rights where Equipment is faulty or where we have failed to meet our legal obligations.

25. Inspection, Testing, Maintenance and Withdrawal

We may inspect, test, service, repair, replace or withdraw Equipment from hire at any time where we reasonably consider this necessary for safety, compliance, manufacturer guidance, inspection intervals, product recall, suspected misuse, suspected damage, availability, maintenance or repair.

If we reasonably require Equipment to be withdrawn during the Hire Period for safety, recall, compliance or urgent maintenance reasons, we will give reasonable notice where practicable. You must stop using it and make it available for return as soon as reasonably possible.

Where withdrawal is not caused by your breach, misuse or damage, we will provide a fair refund, replacement or rearrangement for the affected period, subject to applicable law.

26. Cancellation by You

Cancellation rights and charges depend on whether you are a Consumer or Trade Customer, how the Booking was made, when cancellation is requested, whether the Hire Period is for a specific date or period, and whether the Equipment has been prepared, made available for collection, collected, used or the Hire Period has started.

If you are a Consumer, our Consumer Cancellation Policy explains cancellation rights, cancellation charges, early-start consent, refunds and cancellation after the hire has started.

If you are a Trade Customer, cancellation rights are contractual only unless the law says otherwise. If you cancel after we have accepted a Booking, you may be responsible for hire charges, preparation costs, loss of hire income, and other reasonable costs or losses properly due under these Terms or the Booking Confirmation, where lawful, proportionate and reasonably evidenced.

Optional Service costs will apply only where the service was offered or agreed for your Booking and the charges were properly disclosed.

You must check the hire dates, Equipment, customer collection and return details, charges and Deposit before placing a Booking.

If you cancel after Equipment has been prepared, made available for collection or collected, you may be responsible for reasonable costs already incurred and any hire charges properly due, subject to applicable law, the Booking Confirmation and any cancellation policy that applies to your Booking.

Nothing in these Terms affects any cancellation rights you have by law.

27. Cancellation, Refusal or Ending by Us

After acceptance or during a hire, we may cancel, refuse to continue, suspend, or end a Booking or hire where:

• payment, Deposit or Pre-authorisation requirements are not met;
• identity, address, age or fraud-prevention checks are not completed or no longer appear satisfactory;
• information supplied by you is inaccurate, incomplete, inconsistent or gives us reasonable concern;
• customer collection, customer return or any Optional Service is unsafe, unsuitable or unavailable;
• you breach these Terms;
• we have reasonable grounds to believe Equipment may be misused, lost, damaged or not returned;
• the hire would exceed the maximum permitted Hire Period;
• the Equipment is unsuitable for the proposed use;
• the Equipment needs inspection, repair, maintenance, withdrawal or recall; or
• we reasonably consider cancellation necessary for legal, safety, compliance, availability, maintenance, inspection or fraud-prevention reasons.

If we cancel before Equipment is supplied, we will refund charges paid for Equipment not supplied, unless charges are properly due under these Terms or another applicable policy.

If we end a hire after Equipment has been supplied, we will act reasonably and will provide any refund or remedy required by applicable law, taking into account the reason for ending the hire and any charges properly due.

Where you are a Consumer, we will not end a Booking or hire for an arbitrary reason.

28. Identity, Address, Age and Fraud-Prevention Checks

You must be at least 18 years old to place a Booking, collect Equipment, accept delivery, receive an Optional Service, or act as an Authorised Representative. Some Equipment, accessories or consumables may be subject to higher age, competency, certification or identity requirements.

We may require identity, address, age, payment and fraud-prevention checks before confirming a Booking, releasing Equipment, providing an Optional Service, or approving an extension.

We may refuse, cancel or place a Booking on manual review if checks are not completed, fail, appear inconsistent, or give us reasonable concern.

For Consumers, these checks are explained in more detail in our Consumer ID, Age, Address and Fraud Checks Notice.

Personal data is handled in accordance with our Privacy Policy.

Where age-restricted items or accessories are supplied, sold or made available, we may require age verification and may refuse release if verification is not completed.

29. Complaints and Disputes

If you have a complaint or dispute, you should contact us promptly at:

Email: london@pro-tool-hire.co.uk
Phone: 07922 232 181

Where a dispute relates to a Deposit deduction, damage charge, missing accessory, cleaning charge or late-return charge, we will review the relevant records, which may include dispatch records, return records, inspection notes, photographs, communications and cost evidence.

If you dispute a charge or deduction, you should contact us as soon as possible and provide any evidence you want us to consider. We will review the matter and explain our decision. This does not affect any legal rights you have.

Where a dispute relates only to part of a Deposit, we will not unreasonably withhold any undisputed balance.

We will review disputes fairly and within a reasonable time.

30. Liability — Consumers

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any rights that cannot be excluded under applicable law.

If you are a Consumer, we are responsible for losses that are a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

We are not responsible for losses caused by your misuse of Equipment, failure to follow instructions, use of Equipment for an unsuitable task, failure to carry out reasonable pre-use checks, use by an incompetent person, unauthorised modification, use with incompatible accessories, unsafe site conditions, or failure to stop using Equipment when a fault or safety concern is suspected, except to the extent caused by our breach of contract, negligence or failure to meet our legal obligations.

We are not responsible for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity, where you are hiring as a Consumer.

Nothing in this section affects your statutory rights.

31. Liability — Trade Customers

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

If you are a Trade Customer, subject to the paragraph above, our total liability arising out of or in connection with a Booking shall not exceed the higher of £2,500 or 125% of the hire charges paid or payable for the relevant Booking.

For Trade Customers, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of contract, loss of opportunity, loss of goodwill, business interruption, wasted management time, or loss arising from site delay, except where such exclusion is not permitted by law.

If you are a Trade Customer, you will indemnify us against losses, liabilities, claims, demands, damages, costs and expenses, including reasonable legal costs and third-party claims, arising from your misuse of Equipment, breach of these Terms, unsafe site conditions, use by incompetent persons, unauthorised modification, failure to follow instructions, or breach of applicable law, except to the extent caused by our negligence or breach of contract.

32. Events Outside Our Control

We are not responsible for delay or failure caused by events outside our reasonable control, including extreme weather, power failure, supplier failure, transport disruption, accident, emergency, system outage, industrial action, fire, flood, government restriction or other events beyond our reasonable control.

If such an event prevents us from supplying Equipment, we will offer a reasonable alternative, rearrangement or refund for Equipment not supplied, subject to applicable law.

33. Notices and Communications

We may contact you using the email address, phone number, postal address or customer account details provided during Booking.

You must ensure your contact details are accurate and monitor them during the Hire Period.

Operational messages may be sent by email, text message, phone, customer account notification or other reasonable means. Formal notices may be sent by email or post using the details you have provided, unless applicable law requires another method.

34. Changes to these Terms

We may update these Terms from time to time. The version that applies to your Booking will be the version made available to you at the time the Booking is confirmed, unless a change is required by law or agreed with you.

35. Assignment

You may not transfer your rights or obligations under the hire contract without our written consent.

We may transfer our rights and obligations where this does not reduce your rights under the contract.

36. Severance

If any part of these Terms is found to be invalid, unlawful or unenforceable, the rest of the Terms will continue to apply.

37. Third-Party Rights

No person other than you and us has rights to enforce these Terms, except where applicable law allows otherwise.

38. Entire Agreement — Trade Customers Only

If you are a Trade Customer, these Terms, the Booking Confirmation and any expressly incorporated documents form the entire agreement between us in relation to the relevant Booking.

Nothing in this section excludes liability for fraud, fraudulent misrepresentation or any matter that cannot lawfully be excluded. Nothing in this section limits liability for any representation that has been expressly incorporated into the Booking Confirmation.

39. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a Consumer, you may bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also have the right to bring legal proceedings in the courts of the part of the United Kingdom where you live.

If you are a Trade Customer, the courts of England and Wales will have exclusive jurisdiction, unless we agree otherwise in writing.

40. Contact Details

For questions about these Terms, Bookings, returns, disputes or Equipment issues, contact us using:

Business name: Pro Tool Hire
Legal entity: Evolution Electronics & Electrical Limited, company number 08408611
Address: 398 Harrow Road, London W9 2HU
Email: london@pro-tool-hire.co.uk
Phone: 07922 232 181

Checkout Summary

Before you book — summary

Our standard service is collection from and return to our Harrow Road shop. You must return the same Equipment complete, clean and on time. Late, damaged, dirty, incomplete, substituted or missing Equipment may lead to charges. Fair wear and tear is not charged. Optional Services, if available, apply only where agreed for your Booking. This summary does not replace the full Hire Terms and Conditions.