FAQs
Frequently Asked Questions
Answers to common questions about hiring equipment from Pro Hire.
How does tool hire work?
Choose available hire-ready equipment online, pay securely, collect from our shop during opening hours, and return the equipment to our shop by the agreed return deadline.
Before release, we may complete ID, age, authorised collector and handover checks depending on the equipment hired.
Do you offer delivery?
All standard hires are currently shop collection only.
Delivery is not currently offered unless we expressly agree this with you before confirming your hire.
Can you collect the equipment after my hire?
All standard hires must be returned to our shop by the agreed return deadline.
Return collection is not currently offered unless we expressly agree this with you before confirming your hire.
Can I book equipment for a future date?
Future-date hires are handled by request.
Contact us with the equipment you need, your preferred collection date, and your preferred return date. We will confirm only after checking availability.
Can I extend my hire?
Extensions are not automatic.
If you need more time, contact us before the return deadline. We will check availability and confirm whether an extension is possible. Additional hire charges may apply.
Keeping equipment without approval is treated as a late return.
Do I need ID?
Some equipment may require ID, age checks, authorised collector checks or manual approval before release.
Where this applies, it will be shown on the product page or confirmed before collection.
What should I bring when collecting?
Bring your order confirmation and any ID required for the equipment hired.
The person collecting must be the customer or an authorised collector confirmed by us.
What happens when I return the equipment?
Returned equipment is checked before deposits are finalised and before the item is made available again.
Returned does not mean available. Equipment only goes back online once it has been inspected and cleared.
What happens if I return equipment late?
Late return may be charged at the daily hire rate for each day or part-day late unless another rate is shown or agreed.
If you think you may be late, contact us before the return deadline.
What happens if something is damaged, lost or missing?
We inspect returned equipment and accessories after return.
We may deduct reasonable charges for missing accessories, damage beyond fair wear and tear, excessive cleaning, loss, theft or non-return.
Fair wear and tear is not charged.
Are deposits refundable?
Deposits are product-specific and shown before checkout where applicable.
Deposits are reviewed after the equipment is returned and inspected.
What if I am unsure which tool I need?
Contact us before ordering.
Tell us what job you are doing, when you want to collect, and when you expect to return it.